Terms And Conditions

When you place an order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. We also ask for your phone number, just incase we need to contact you. We may occasionally send you notice of special offers by email or post. You have the option to opt out of receiving emails when you set up your account with us or you can inform us at any time that you do not want to receive emails from us.

Instructions for Receiving Orders

On arrival please inspect package for any signs of damage. If none is apparent you can either sign for the goods or insist that you open and inspect the goods before signing the consignment note. If a consignment note is signed and the goods are later found to be damaged we cannot deal with any claim for damage.

Product Warranty & Returns Policy

We make every effort to ensure the goods we supply to you are suitable for the purpose intended and are free from any defects. Goods that have been used cannot be retuned unless there is a warranty claim for the product. As we only want happy customers if you are not entirely pleased with your purchase we will exchange or refund the item/s in full if returned at the buyers cost within 28days from the date of purchase.

Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Product Returns and Warranty Claims Procedure

If you suspect you have a faulty product supplied by us please contact us in the first instance by phone or email. Some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.

If you need to return the goods to us please do so by sending the goods preferably with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods. Please enclose a letter detailing what is wrong, contact details and if possible a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible.

On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the next action to be taken. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by warranty we will arrange a suitable replacement, alternative or refund. The cost of posting or shipping the items back to us may be refunded to you if the product is found to be faulty at an agreed level equivalent to our normal stated delivery charges for that product.

Product Exchanges & Refunds

If you need to exchange a product for an alternative, for example if you have the incorrect size please do so by sending the goods preferably with the original packaging and all labels and tags back to us by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non arrival of goods.

Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information on which to process the return as quickly as possible. On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the options for an alternative or replacement.

You are responsible for return postage costs to us and the goods must be in an as new condition. Postage back to you of the new item will be paid for by us except for canoes. Kayaks and paddles. We reserve the right to charge a 15% re stocking fee if the product is returned after 7 days of the receipt of your goods. 

Disclaimer

kayakrack are assumed risk activities. Kayakrack Ltd, its employees, suppliers and sub contractors cannot be held responsible for any loss, damage, injury or death however caused. It is the customer�s responsibility to ensure they have the sufficient knowledge, skills and equipment for the activity they have chosen to partake in. Ensure you are familiar with all the relevant safety practices and procedures for your equipment and for the location in which you are using it.

Privacy Policy and Security of Information

You can be assured that any personal information remains confidential. We do not pass on any details to any other organisation. Our customer database is housed on a secure server and our combined mail order, e commerce and EPOS system complies with the requirements of the data protection act.